Shipping Policy

To be eligible for a return or exchange, the product must be:

• In its original condition (unused, unwashed, unaltered).

• Returned with the original packaging and intact tags.

• Accompanied by the receipt or proof of purchase.

•⁠ ⁠Wrong item delivered.

• Manufacturing defect.

• Item received damaged or not fit for use.

In such cases, we will cover the full return shipping cost.

Refund Method

•⁠ ⁠Refunds will be issued via bank transfer or mobile wallet (e.g. Vodafone Cash).

Customer Service Policy

Quadra – Respect Comes First

• We reply to all messages within 24 hours.

•⁠ ⁠We treat customers with respect and expect the same in return.

•⁠ ⁠Any issue with your order? We’ll solve it within 3 business days, fair and clear.

• Contact us via:

💬 Ig : Quadra.eg